FAQ
Frequently Asked Questions
How long does the protectant last? Do I need to reapply it?
No need for reapplication — our protectant is designed to be long-lasting and only needs to be applied once. In the rare event damage does occur, your dealership will repair the area and reapply the protectant to maintain full protection.
​
Are the protectants safe for children and pets?
Yes! Our protectants are non-toxic and completely safe for children and pets once applied and cured. You can ride worry-free, even with messy co-pilots in tow.
Where do I go if my vehicle gets damaged?
Please return to your authorized dealership. They’re fully equipped with ProShield protectants and trained technicians to repair and reapply protection where needed, keeping your vehicle fully covered.
Is this product environmentally friendly?
Yes. Our ceramic protectants are eco-conscious and meet or exceed all state and federal environmental regulations. We’re committed to protecting your vehicle and the planet.
Frequently Asked Questions About Claims
How do I file a claim for Paint, Fabric, Leather, or Vinyl damage?
If you experience damage covered under your ProShield® Paint & Fabric Defense protection, you can file a claim easily. Here’s how:
✅ To File a Claim Online
Please have the following information ready:
-
VIN number
-
Warranty registration number
-
Area and description of the damage
-
Date you noticed the damage or when it occurred
-
Your name, current address, phone number, and email
📩 Submit your claim online at:
www.proshield.com/claims
​
Filing a claim is easy
Each one of our policies is supported by a customer service staff dedicated to your complete satisfaction. For your convenience, Claims & Customer Service is available from 8:00 AM to 5:00 PM CST, Monday through Thursday, and 8:00 AM to 4:00 PM CST on Fridays.
Support
Phone: (866) 957-3377
Fax: (210) 651-5802
Email:
claims@proshield.com